privacy Policy

Trust is important to us

able therapy is fully committed to full compliance with the requirements of the General Data Protection Regulation.

able therapy needs to collect and use information about people whom it works with to carry out its function to provide counselling and psychotherapy. This includes clients past and present as well as past and prospective employees and volunteers. In addition, able therapy may be required by law to collect and use information to comply with the requirements of central government. This personal information must be handled and dealt with properly however it is collected, recorded and used, whether it is on paper, in computer records or by other means.

able therapy regards the lawful and appropriate treatment of personal information as very important to its successful operations and essential to maintaining confidence in its services for clients, employees and volunteers. All data is securely stored in locked cabinets, and any information stored on office computers is password protected. Unfortunately, the transmission of information via the internet is never completely secure and it cannot be guaranteed that the security of data transmitted via email(including forms completed on able’s website which are transmitted by email). Any transmission of information is at the individuals own risk.

Details of agreed sharing of information e.g. with professional supervisors, emergency services or relevant authorities, is detailed in the confidentiality section of contracts, with explanation of this requirement. Details of agreed contact between able therapists and clients is detailed in the therapeutic relationship contract, with an explanation of this requirement.

Consent may be withdrawn for able therapy to hold and process data at any time.  However, this would mean that any active counselling would have to end. 

Client notes and other documentation will be destroyed 3 years after the end of counselling.

Therefore, able therapy fully endorses and adheres to the Principles of the General Data Protection Regulation.

Privacy is extremely important, please inform able therapy if you think it has not been handled correctly. After that if you feel data is still not being protected correctly, complaints can be made to the Information Commissioner.